I have a question?
It is the buyer’s full responsibility to carefully choose an item and ask us any questions regarding our merchandise BEFORE making a purchase. Please be aware that all our items are made to order, just for you and sold as *non-refundable. We will always respond to any inquiry and keep all communications open to try and remedy your concerns. We understand things happen and will try our best to work with you.
How do I get in touch if I have a question?
You can contact us via our contact page or email firstname.lastname@example.org
How quickly do you respond to email queries?
We try to answer within 12-24 hours.
How much does shipping cost?
All Shipping to USA $7.00
All International Shipping $10.00
If you have any concerns or questions, please contact us via our contact page
How do I pay for my order? Is it secure?
retro FASHIONS’s checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, retro FASHIONS has all the same securities and payment fraud protection as these leading payment processors.
We accept Visa, MasterCard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
How secure is my personal information?
retro FASHIONS adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.
What are the delivery charges for orders from retro FASHIONS?
We currently only offer one FREE standard shipping option. We do have Express delivery options. Just reach us via our contact page
Do you ship internationally?
We currently offer international shipping to most countries.
If you are unsure as to whether we ship to your country please contact us.
For more information, please view our Shipping Policy
Do you offer bulk discounts?
Our Pricing is tallied up using individual costing so If you are thinking about a larger purchase ( 10 or more items ) please contact us.
What are my payment options?
There are several payment options available with every type of credit card and PayPal.
Where is my order shipped from?
We have fulfillment centers across the globe in Asia, Canada, US and Australia.
How long will delivery take?
If we were delivering your product to your doorstep, we could give you an exact time, but we have to work with USPS, and once sent, we are no longer in full control. But never fear! They are good; they have been doing shipping and deliveries since forever.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
For information about shipping times, please go to our Shipping page
Do I have to measure myself or can I use my clothing size?
To ensure the best fit for you, you have to measure yourself using a measuring tape. Please remember, clothing stretches with wear and tear so try and allow for this. If you have any questions about sizing, please contact us before ordering. We want you to be happy.
I need my piece right away. Do you offer Express shipping?
Yes! We know many want to sooner, so contact us to receive a quote for the Express shipping options based on your location.
What carrier do you work with?
All of our merchandise is shipped via the United States Postal Service (USPS).
Can I amend my order?
We work very fast at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
What should I do if I provided the incorrect shipping details?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.
Do I receive an invoice for my order?
Yes, all paperwork includes copies that is sent with every package.
Can I track my order?
We provide a tracking number after your purchase has been processed which can be tracked through the links below. Due note that it can takes 3-7 days for the tracking information to be updated on the website.
Please go to our Tracking Page
What is your return shipping address?
Before returning anything, please contact us. We use several fulfillment centers and suppliers and must make sure returns are sent to the correct original location. Failure to do this will only delay any refund or exchange.
Do you offer discounts?
Yes, simply join our Newsletter below and we will provide updates and special exclusive offers.
If you have any questions, please contact us via our contact page